Privacy Policy

We collect information you provide directly to us, such as when you create an account, fill out a form, make a purchase, communicate with us via third-party social media sites, request customer support, or otherwise communicate with us.

The types of information we may collect include your name, email address, postal address, phone number, company name, job title, and any other information you choose to provide.

When you use our platform, we automatically collect certain information about your device and usage, including your IP address, browser type, operating system, device identifiers, pages viewed, links clicked, and the date and time of your visit.

We use the information we collect to provide, maintain, and improve our services, process transactions, send you technical notices and support messages, respond to your comments and questions, and provide customer service.

We may also use the information to send promotional communications, such as information about products, services, and events, offered by Flowkn and our partners. You may opt out of receiving promotional messages at any time.

We use the information to monitor and analyse trends, usage, and activities in connection with our services, detect and prevent fraudulent transactions and other illegal activities, and personalise and improve your experience.

We do not share, sell, or otherwise disclose your personal information for purposes other than those outlined in this Privacy Policy. We may disclose your information to third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

We may also disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with applicable laws, respond to a court order, judicial or other government subpoena or warrant, or to otherwise cooperate with law enforcement or other governmental agencies.

We take reasonable measures to help protect personal information from loss, theft, misuse, and unauthorised access, disclosure, alteration, and destruction. All data is encrypted in transit using TLS 1.2+ and at rest using AES-256 encryption.

We implement appropriate technical and organisational measures to ensure a level of security appropriate to the risk, including regular security assessments and penetration testing.

We retain your personal information for as long as necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process your personal data, and applicable legal requirements.

Depending on your location, you may have certain rights regarding your personal information, including the right to access, correct, delete, or port your personal data. You may also have the right to restrict or object to certain processing of your data.

If you are a resident of the European Economic Area (EEA) or the United Kingdom, you have additional rights under the General Data Protection Regulation (GDPR), including the right to lodge a complaint with a supervisory authority.

We use cookies and similar tracking technologies to track activity on our platform and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our platform.

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the effective date.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

If you have any questions about this Privacy Policy, please contact us at privacy@flowkn.com.